7-day window
Submit your request from the order screen within seven calendar days of delivery.
Shop with confidence
Returns, without the runaround.
Request a return within seven days after delivery. TDB reviews every request, keeps you updated, and sends approved refunds back through Yoco after inspection.
Seller-paid return
For approved requests, the seller covers return delivery and TDB shares the instructions.
Refund after inspection
Once the piece is received and passes inspection, an admin releases the refund through Yoco.
Eligible returns
- The item is unworn, unused and in the condition received.
- Original tags, packaging and included accessories are returned.
- The request is made within seven days after delivery.
- Damaged, faulty, incorrect or misdescribed pieces can always be submitted for review.
Not eligible
Final-sale pieces and hygiene-sensitive items—including underwear, swimwear, earrings and opened beauty products—cannot be returned for fit or change of mind. This does not limit a request when an item arrives damaged, faulty, incorrect or materially different from its listing.
How it works
- 01
Open the order and choose the item.
- 02
Tell us why it is coming back.
- 03
Follow the approved return instructions.
- 04
TDB inspects it and releases the refund.